Frequently Asked QuestionsCUSTOMER SERVICE How do I place an order? Choose from one of the following methods:
How do I pay for my order? Choose from one of the following methods:
Whom do I call to help me with my order? If you encounter difficulty placing your order with our online catalog, please call our telephone sales department at (800) 992-6872, Monday through Friday between the hours of 8:00 a.m. to 5:00 p.m. CST. Otherwise email us and we will contact you in a timely manner. What are the payment terms? Payment is due upon receipt of merchandise. Can I change my order? Yes, it may be possible to alter your order, depending on its stage in the fulfillment process. Call (please do not fax) the Customer Service department at (800) 992-6872. If my order does not satisfy my needs, what do I do? We want you to be completely satisfied with your purchase. If you are not 100% satisfied with your purchase from Courage Cards, we promise that you will receive a prompt replacement or full refund less shipping within 30 days of receipt of your order. Please contact us at (800) 992-6872 prior to returning product, so we can make sure your return is handled promptly. Whom do I contact with billing questions? Please call (800) 992-6872 or send an email message to customer service. The quantity I need to order does not appear in the catalog. What is the price of my cards? For quantities not listed, compute the price-per-card rate using the next smaller quantity, then multiply that figure by the quantity desired. back to top SHIPPING How long does it take to get my order? On most orders, allow three working days after we receive your order for personalization, plus ground UPS standard delivery time. For custom verses, logos, and/or foil personalization, please allow an additional 5 to 7 working days after approval, plus delivery time. How much will my shipping and processing cost? The following shipping and processing charges apply to orders prepaid by credit card:
A dimensional weight fee is assessed on UPS air shipments whenever the weight of the box is not appropriate for the size and/or volume of the box. Alaska, Hawaii and Puerto Rico: All orders with street addresses will be shipped UPS. Add $20.00 to the Ground, Second-Day or Overnight charges listed. If you have a post office box, we will ship Priority Mail only. We cannot ship C.O.D. to Puerto Rico or other U.S. Territories. Customers are responsible for paying excise tax upon delivery. Please allow additional time when shipping to remote areas of Alaska or U.S. Territories. Guam and U.S. Virgin Islands: Ground shipping and processing is not available. We are required by law to collect sales tax on orders where applicable. MN and SC state and local taxes will apply. All charges are subject to a fuel surcharge and/or delivery area surcharge. Shipping and processing charges are designed to compensate the seller for its shipping costs and help offset the costs for receiving and processing orders, maintaining inventory and related warehousing costs. Shipping time does not include the time required to process your order. back to top OTHER How do I request a catalog? You can request a catalog from our catalog request page. Alternatively, email us or call a sales representative at (800) 992-6872 and request a catalog. How do I request a sample? Each card has an "order sample" link next to it. Request a sample by clicking the link and adding the sample to your shopping cart. Samples are free of charge. You can also call a sales representative at (800) 992-6872 and request the sample(s). How do I remove myself from the mailing list? Please remove the back cover of the catalog and fax it to us at (888) 873-1771. You can also e-mail cs@couragecards.org. Include the information exactly as it appears on the address label. Please indicate which media you would like to be removed from i.e. fax, e-mail, catalog, etc.. You can also fill in our online opt out form here for postal mailings only. Due to the time needed to prepare a mailing list and send out the catalog it can take up to 6 months to stop receiving our catalogs. All lists are updated at the end of the month you requested to be removed. If you have any questions please contact us at (800) 992-6872. The representative will need the information described above to assure your removal from any of our lists. Are proofs available? Yes. We can provide a black and white proof of copy and layout. There is a $25.00 charge per proof. Proofs will be emailed or faxed within 2 business days. Your order will not be processed without final faxed or emailed approval. back to top PERSONALIZATION May I write my own verse for my cards? Yes, you can! Type your verse, up to eight lines, in the space provided for the custom verse. Custom verse in ink is available for an additional $25 or $50 for foil. Allow 5-7 extra working days for custom options. What if I want my address imprinted on my envelopes? Envelopes may be personalized with your name and address up to 4 lines. They will be printed in your choice of ink or foil. The charge for imprinting the envelopes in ink is as follows:
May I print my logo on these products? Yes, your own company artwork (or trademark) can be printed in one color for a one-time charge of $30 for ink, $50 for foil. You can also call (800) 992-6872 to ask about pricing for multicolor logos. Custom orders and multicolor logos require additional production time. back to top |
Courage Center meets all 16 Accountability Standards set forth by the Minnesota Charities Review Council, indicating a commitment to accountable ethical practices.
